Basic Information
- 1.1. Document content. This privacy policy describes how we process the personal data of website visitors, online store customers, and other individuals. You will learn in particular what personal data we process, why and on what legal basis we do so, to whom we provide it, and what rights you have in relation to this processing. All processing is carried out in accordance with the General Data Protection Regulation of the European Union No. 2016/679 on the protection of personal data, commonly known as GDPR.
- 1.2. Our position. All described personal data processing activities are carried out in the role of data controller by MOBIOLA WORLDWIDE s.r.o., with registered office at Českobratrská 692/15, 70200 Ostrava, Company ID No. 06490557, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 72109, VAT ID CZ06490557 (hereinafter referred to as “we”). This means that we determine the purposes for which personal data is collected, decide on the means of processing, and are responsible for proper execution.
- 1.3. Scope of personal data processing. We process the following categories of personal data:
- 1.3.1. identification data (e.g. first and last name, Company ID and VAT ID for entrepreneurs),
- 1.3.2. contact data (e.g. address, email address, and phone number),
- 1.3.3. data on orders and transactions (e.g. ordered goods and services, payment and delivery methods, other data related to the order),
- 1.3.4. data on mutual communication (e.g. content and data related to communication between you and us),
- 1.3.5. registration and settings data (e.g. information on your user account and service settings),
- 1.3.6. data on the use of our website (e.g. IP address, device information, cookies, behavior on the website).
Cookies
- 5.1. Files stored on your device for later access (temporary files). Our website may use cookie technology (and possibly other technologies based on a similar principle, such as Web Storage). This means that we store small data files in a designated area of your device’s memory, allowing us to provide and further improve our service. For simplicity, we will refer to all these technologies as “cookies”.
- 5.2. Cookies necessary for providing the service. Some cookies are technologically necessary to provide the service. This means they cannot be avoided if the service is to function properly. These include cookies for:
- 5.2.1. storing your choices related to an order,
- 5.2.2. storing website settings,
- 5.2.3. logging into your user account,
- 5.2.4. ensuring IT security.
- 5.3. Other types of cookies. Some cookies are used to provide a higher quality service tailored to your preferences. In this regard, we may store cookies on your device for:
- 5.3.1. ensuring traffic analysis and website usage, including third-party cookies,
- 5.3.2. advertising purposes, to display personalized ads on our and other websites, including third-party cookies,
- 5.3.3. linking with social networks, including third-party cookies,
- 5.3.4. personalizing our website to your needs,
- 5.3.5. determining your geographical location.
- 5.4. Cookie settings. You can configure the use of cookies on our website via your device’s relevant settings, such as blocking cookies if you do not agree with their use. If you choose to do so, please note that some parts of the service may not function correctly.
Why and How We Process Your Personal Data
- 2.1. Website operation. To ensure our website functions correctly, we process your data based on our legitimate interest in providing our services online.
- 2.2. User account. We process your data based on a contract when managing user accounts in our e-shop.
- 2.3. Service improvement. Based on legitimate interest, we analyze website traffic, generate statistics, and enhance our services.
- 2.4. Customer satisfaction. We use your data to determine your satisfaction with our services, also based on legitimate interest.
- 2.5. Security and testing. We process data to protect our website from attacks and test new features, in the interest of security and development.
- 2.6. Legal rights and control. We process data to protect legal claims and for internal monitoring.
- 2.7. Sending commercial messages to customers. If we obtained your contact in connection with an order, we may send you marketing messages (unless you opted out).
- 2.8. Commercial messages based on consent. If you give us your consent, we may send you marketing information.
- 2.9. Online advertising. We may display targeted ads on our and third-party websites based on legitimate interest.
- 2.10. Legal obligations. We process data when required by law, for example, to public authorities.
- 2.11. Contract fulfillment and conclusion. We process data to fulfill and conclude contracts, including data of goods recipients.
- 2.12. Customer support. We use your data to handle your requests and inquiries – either under contract or legitimate interest.
- 2.13. Data retention period. We retain personal data only for the time necessary. After the purpose ends, we delete them without delay. Generally, we store them for 3 years after contract termination + 1 year for potential claims. Specifically:
- 2.13.1. We store account data until the account is deleted.
- 2.13.2. For legal disputes, we keep the data during the case and for the limitation period afterward.
- 2.13.3. For marketing messages, we store the data until you unsubscribe.
- 2.13.4. Data based on consent is stored until the consent is revoked.
- 2.13.5. Data for legal obligations is processed for the period required by law.
Why Your Personal Data Is Shared
- 3.1. Data Processors. We also use third-party services acting as data processors, who process personal data only based on our instructions. These mainly include:
- 3.1.1. IT service providers and other technology vendors,
- 3.1.2. Providers of analytics and marketing tools,
- 3.1.3. Providers of communication tools.
- 3.2. Data Controllers. We may also share your personal data with other entities acting as independent controllers:
- 3.2.1. Our suppliers involved in fulfilling the contract, particularly carriers and payment system operators,
- 3.2.2. Operators of advertising systems and social networks.
- 3.3. Transfers Outside the EU. In some cases, your personal data may be transferred outside the European Economic Area, either based on an adequacy decision under Article 45 of the GDPR, appropriate safeguards under Article 46, or exemptions under Article 49.
Your Rights
- 4.1. Data Subject Rights. In relation to your personal data, you have the right to:
- 4.1.1. Request the correction of inaccurate or outdated personal data. If you find that the personal data we process is incorrect or incomplete, you have the right for us to correct or supplement it without undue delay,
- 4.1.2. Request confirmation of whether your data is being processed and, if so, information about such processing as specified in Article 15 of the GDPR, as well as a copy of the data being processed (we may charge a fee for additional copies to cover necessary costs),
- 4.1.3. In certain cases, request the deletion of your personal data. We will delete your data without undue delay if we no longer need it for the purposes it was collected, or if you exercise your right to object and we find no overriding legitimate interest, or if the processing is found to be unlawful. This right does not apply if the processing is necessary for legal obligations, archiving, research or statistical purposes, or for the establishment, exercise or defense of legal claims.
- 4.1.4. Request the restriction of processing. In specific cases, you can ask for your data to be flagged so that it is not subject to further processing — not permanently (as with deletion), but temporarily. We must restrict processing, for example, when you dispute the accuracy of the data, or when we are processing without a sufficient legal basis, or when we no longer need the data, but you require it to establish, exercise, or defend legal claims, or if you object and we are verifying whether the objection is justified.
- 4.1.5. Request data portability in cases where data is processed based on your consent or a contract,
- 4.1.6. Object to processing based on our legitimate interest. We will stop processing your data unless we demonstrate compelling legitimate grounds. Objections to marketing activities will always be honored.
- 4.1.7. Withdraw your consent at any time or express your disagreement with processing for marketing purposes, unless the processing is based on a legal obligation or our legitimate interest.
- 4.2. How to Exercise Your Rights. You can exercise your rights in one of the following ways:
- 4.2.1. By email at This email address is being protected from spambots. You need JavaScript enabled to view it..
- 4.3. Right to Lodge a Complaint with a Supervisory Authority. If you believe that the processing of your personal data has violated the GDPR, you have the right to lodge a complaint with the Office for Personal Data Protection, located at Hraničná 12, 820 07 Bratislava (https://dataprotection.gov.sk).
Cookies
- 5.1. Files stored on your device for later access (temporary files). Our website may use cookie technology (and possibly other technologies based on a similar principle, such as Web Storage). This means that we store small data files in a designated area of your device’s memory, allowing us to provide and further improve our service. For simplicity, we will refer to all these technologies as “cookies”.
- 5.2. Cookies necessary for providing the service. Some cookies are technologically necessary to provide the service. This means they cannot be avoided if the service is to function properly. These include cookies for:
- 5.2.1. storing your choices related to an order,
- 5.2.2. storing website settings,
- 5.2.3. logging into your user account,
- 5.2.4. ensuring IT security.
- 5.3. Other types of cookies. Some cookies are used to provide a higher quality service tailored to your preferences. In this regard, we may store cookies on your device for:
- 5.3.1. ensuring traffic analysis and website usage, including third-party cookies,
- 5.3.2. advertising purposes, to display personalized ads on our and other websites, including third-party cookies,
- 5.3.3. linking with social networks, including third-party cookies,
- 5.3.4. personalizing our website to your needs,
- 5.3.5. determining your geographical location.
- 5.4. Cookie settings. You can configure the use of cookies on our website via your device’s relevant settings, such as blocking cookies if you do not agree with their use. If you choose to do so, please note that some parts of the service may not function correctly.